Terra trust center
Subprocessors
These providers process customer data on Terra’s behalf to run the service.
| Provider | What it does for Terra | Data |
|---|---|---|
| Google Cloud | Hosting, storage, security and monitoring. Also serves some of the AI models Terra uses. | All customer data |
| OpenRouter | Routes AI model requests to providers set to keep no data. It may keep requests flagged for illegal content. | Content sent to a model |
| Amazon Web Services | Serves some AI model requests. | Content sent to a model |
| DeepInfra | Helps Terra search your records. | Content sent to a model |
| Microsoft Azure | Backup provider for AI models, used only if we switch to it. | Content sent to a model |
| Sendblue | Delivers Terra’s messages. | Messages and phone numbers |
| Twilio | Terra phone numbers and calls. Calls are recorded only with permission. Starts when live voice launches. | Phone numbers, call audio and recordings |
| OpenAI | Live voice on calls to your Terra number. Starts when live voice launches. | Call audio and transcripts |
| Google Workspace | Support, security and legal email. | What you send us |
Changes to this list
BeforePosted here firstWe post each new subprocessor here before it starts processing customer data.
Your right10 days to objectUnder your Data Processing Agreement, you can object within 10 days of the notice by writing to legal@useterra.ai.
Stay informedGet updates by emailWrite to legal@useterra.ai with the subject “Subprocessor updates.”Email us
Not on this list
- Systems you connect
- The calendars, email, job software and phone systems you connect are yours. You choose to connect them, so they are not our subprocessors.
- Model developers
- Model makers not listed above are not sent your data. Their models are served through the providers above.
- Our website
- The services that host useterra.ai and deliver its contact form do not process customer data.
Questions or a security issue?
Last updated November 4, 2026
Securitysecurity@useterra.aiTo report a vulnerability, include the steps to reproduce it.Legal and privacylegal@useterra.aiFor contracts, your Data Processing Agreement or privacy requests.Account helpsupport@useterra.aiFor help with your account.
Please do not access other customers’ data or disrupt the service while testing.